Issues

"Can't connect to the Degoo server. Connecting..."
If you get an error message similar to the screenshot below, please read on. Temporarily disable your antivirus and firewall This issue may also be c...
Fri, 27 Mar, 2020 at 1:19 PM
How to delete background service registry entries from old Degoo installations.
It may be necessary to delete the following registry keys: HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\DegooBackgroundService.exe HKEY_LOCAL_MACH...
Wed, 11 Mar, 2020 at 10:02 PM
Why am I seeing pictures that aren't mine? (Android)
If you found pictures that aren't yours, there's a good chance that they were shared from apps such as WhatsApp or Messenger. Most messaging apps s...
Wed, 11 Mar, 2020 at 10:02 PM
Slow or stuck uploads
Stuck uploads If Degoo does not have access to the files you're trying to upload, your backup might get stuck at a certain percentage. Common causes i...
Wed, 3 Jun, 2020 at 11:17 AM
New support ticket