Issues

Configuring Degoo on a new or reformatted phone, tab or PC
Degoo keeps track of your backups on a per-device basis through a configuration file on your phone or computer. When you install Degoo on a new or reformatt...
Wed, 11 Mar, 2020 at 10:02 PM
"Can't connect to the Degoo server. Connecting..."
If you get an error message similar to the screenshot below, please read on. Temporarily disable your antivirus and firewall This issue may also be c...
Fri, 27 Mar, 2020 at 1:19 PM
How to delete background service registry entries from old Degoo installations.
It may be necessary to delete the following registry keys: HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\DegooBackgroundService.exe HKEY_LOCAL_MACH...
Wed, 11 Mar, 2020 at 10:02 PM
Why am I seeing pictures that aren't mine? (Android)
If you found pictures that aren't yours, there's a good chance that they were shared from apps such as WhatsApp or Messenger. Most messaging apps s...
Wed, 11 Mar, 2020 at 10:02 PM
Slow or stuck uploads
Stuck uploads If Degoo does not have access to the files you're trying to upload, your backup might get stuck at a certain percentage. Common causes i...
Wed, 11 Mar, 2020 at 10:02 PM
New support ticket